Security

We use state-of-the-art encryption technology to protect your credit card/personal information. You can place your order(s) using Secure Socket Layer (SSL) encryption. Digital certificates encrypt data using SSL technology, which is the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate turns on their SSL capabilities. SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key;" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Fiitg uses 128-bit encryption. Most browsers support 128-bit SSL sessions, which is trillions of times stronger than 40-bit sessions.

Safe Shopping Assurance

Every online transaction you make with www.healthadds.com will be 100% safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

HOW MUCH IS SHIPPING?

We offer free standard shipping  on all orders

Shipping Information: We process orders within 1-2 business days from our US warehouse.   After dispatch, the estimated delivery time varies based on the shipping method you choose.

HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a shipping confirmation email once your order is ready to ship.Once you have received this email please allow 24-48 hours for your tracking number to update.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
For any other question, please contact us here or send an email to support@healthadds.com.

ORDER-RELATED QUESTIONS:

Will my personal and payment information be safe?

Yes. We value your privacy and the trust you have placed in us. We only collect information you willingly provide and everything is heavily encrypted to secure your details from any unauthorized access. We do not share, sell, or make use of your information outside from fulfilling your orders and giving you updates regarding our products. Please check our Privacy Policy to learn more about how we store and protect your information. 

Do you offer refunds?

Yes. We prioritize customer satisfaction, so if ever our products arrive damaged or they do not meet your needs, we have a 100% money-back guarantee. 

How can I get a refund?

We only process your refund once you’ve agreed to return the product to us. We have a 30-day full refund duration, so as long as you email us at Support@Healthadds.com for a return/refund request within 30 days upon receiving the product, we can give you a full refund in the original form of your payment. Refund requests that go beyond 30 days can only be repaid with store credit in the form of gift cards and not money. International orders and all items discounted by 40% or more are considered final sales and cannot be returned for store credit or refunded to the original form of payment. For damaged, defective, or incorrect items, please attach a picture of the product to your email request and send it within 7 days of the delivery. To know more about the return-and-refund process, please read our Refund Policy. 

How long until I can receive my refund?

After the returned items arrive back at our warehouse, refunds are processed within 8-10 days. 

Will I pay for shipping if I return an item?

When your return/refund request is sent within 30 days after delivery, we will send you a prepaid shipping label covering the entire shipping cost for the return. However, if you contact us more than 30 days later, you’ll be solely responsible for shipping back the item at your own expense. 

What are your store hours?

We are open on Monday to Friday from 9 AM to 4 PM, Eastern Time, and we are closed on weekends. However, you can always order on our website 24/7.

 

SHIPPING-RELATED QUESTIONS: 

How much is your shipping fee?

Shipping fees vary depending on the shipping provider, the weight of your items, and the distance between our warehouse and your location.   To get an exact amount, proceed to checkout and choose a shipping option that best suits you.   The shipping fee will then reflect on the page. 

How long until my order arrives?

Domestic shipping within the USA takes 3-6 business days, while international shipping takes longer with a range of 8-10 business days.   Excluding the shipping duration, we also take 1-2 days to process and handle your orders.   However, expect delays during weekends and holidays. 

Who are your domestic shipping partners?

USPS and UPS handle all Healthadds deliveries within the USA.   Here are the available U.S. shipping methods: 

USPS First Class Mail

USPS Media Mail

USPS First Class Package

UPS Parcel Select Ground

USPS Priority Mail

UPS Priority Mail Express

Who are your international shipping partners?

Our international customers can choose between USPS and DHL to take care of delivering their orders.   The available international shipping methods are: 

DHL Express International Shipping

USPS International Shipping

 

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